Problem For Swinton Hotel Management

Problem For Swinton Hotel Management The aim of this project is to build a comprehensive tool E-reservation system for Swinton Hotel Management. Swinton Hotel provides all facilities like, advance booking room facilities, Better Food quality and also management believes to present good customer services. Management does not have proper reservation system and lack of data management system. In addition, they dont have any advance E- reservation system for tourist. The organisation needs to take further step to implement its business by develop a website. The projected system will be more flexible to use for tourist and Faster for staff to manage all information. Currently, the existing system is based on paper work, manual checking and use of Microsoft Excel Data sheet. Apart from this, advance reservation does by telephone. Due to which the staff faces lots of problems and also very time consuming for tourist to reserve room in advance. A new web based application is developed to provide reservation solution to the management. The application comes out in form of an Information Management Tools, like, ASP.NET. And database will handle through Microsoft Access. So, with build up a new system will helpful for tourist to reserve room and itll beneficial for staff to manage data. After all, new web based system will be benefited to management. TABLE OF CONTENTS Executive Summary 02 1. Introduction 04 2. Problem Identification 05 2.1 Current System Specification 05 2.2 Consequence for Issues 07 3. Proposed System 08 3.1 System Architecture Specification 10 3.2 Technology Used 11 3.3 System Requirement Specification 12 3.4 Cost of System 13 3.5 Impact of the Proposed Changes 14 4. Change Management 15 5. Conclusion and Future enhancements 15 6. References 16 7.0 Diagram 17 1. Introduction: Now in present time, web-platform becomes necessary for all sector of business to get more success. Especially, in Banking, Hotel, and many other educational and training organization it becomes basic needs for business to have web-platform. In hotel Industry through website tourist can reserve room in advance. And also able to get other information of the hotel which will be useful for them. Static or dynamic website is useful for the organizations growth. The projected Hotel Reservation System brings the main requirements of the Swinton Hotel Management. In addition, reservation system classifies a way to manage the database of the tourist (Customers). And reduce paper and manual work system. Moreover, business point of view, it is time and cost effectiveness which is vital assets for the organization. In addition, Swinton Hotel Management has very simple and complicate reservation system. The organization has faced many issues with current System. Firstly, the current system is running on Microsoft Excel datasheet. Secondly, management requires allocate one staff for manual room check. Last but not least, it is very difficult to manage vacation time for staff schedule. And lastly, its very complicate process for tourist to reserve room in advance. So, management has been facing these major issues with reservation system. Furthermore, the purpose of develop website for Swinton hotel to improve in customer service. Customer can easily communicate with Hotel Staff and can browse all latest information about Hotel for advance room reservation. Apart from this, it will be extremely useful for staff to manage customer database. For instance, no time consuming process for room checking availability. , easy to access customer details. And also itll very simple to handle invoice of customer. Invoice handling is more important for management to know about real profit of business. In addition, account department also able to get profit and loss account. 2.0 Problem Identification In Hotel Industry a reservation system must be very accurate and very user friendly. So, customer or tourist can access all information which they want to browse. In this are of business, website should be in proper way which can helpful for customers and also for Hotel department. However, Swinton Hotel Management has very simple stage of reservation system for advance room booking or get any information about hotel. Inaddtion, A management is facing many issues with this present system. Here, we are going to present what are the major issues in present system? 2.1 Current System Specification First of all, we collect all information about Current system through interview with manager and staff members. Manual Data Sheet Screenshot of Excel Database A management of Swinton Hotel is using simple this format database for customer. First of all, its very difficult to unique identification of customer. Means that, not allocate any facility which can identify user unique information. For instance, if same name customers come then its very difficult to identify. Secondly, Staff does manual entry for tourist which is very difficult to manage during the peak time or vacation time periods. Last but not least, its very complicate for other staff members to understand this system. Only one staff member is able to handle this complicated system .So, for future point of view itll be difficult for management. Telephone Reservation Change Telephone Reservation system in this Hotel done by Telephone which is one of the major issues with management. Customer can get room information through telephonic it is time consuming. First of all, a manual room checker will check room whether room available or not? And passed information to the call receiver. Furthermore, other disadvantage of telephonic reservation thats, cost of call. Because, sometime its very expensive to make call. So, in this situation its very expensive to reserve a room via telephone through current reservation system. Manual Room Checking In present system, to access room information need to allocate one staff for checking all information about available room in hotel for traveller. This is very cost and time consuming process for staff and customer. Especially, during the peak time its very difficult to access all information about available room for customer. In addition, for management point of view its very expensive to allocate special one person for check. They can not allocate for other work. So, this is one of the issues in this current system. Lack Of Customer Communication Current System of Swinton hotel, Staff not able to communicate with customer. Customer needs to introduce self every time for access any information about hotel. The Current system is done by manual entry. So, staffs needs to follow that process and they are not able to answering in proper and right way. And only one staff allocate for excel data sheet, for telephonic reservation and also for receiving call. So, its really difficult to handle all tasks at a same time. And which can create negative impact on customer mind for Hotel. No Registration system for Customer In this Current System, traveller needs to show own identification every time. Its complicated and time consuming. Apart from this, customer has to pass reservation process. And every time need to feel a form and give it back to staff. So, during the vacation time period its difficult. And it influences on customer service. No Customer Database In this present System, a management has faced problem with customer database. Because, currently all customer data saved in Excel data entry sheet. Its very time difficult to handle all data. So, management keep only one week datasheet. So, no any security for hotel point of view. 2.2 Consequences for Issues Management of Swinton Hotel has faced all these major issue with current system. There are many consequences for raising these problems for management. Firstly, lack of management. as we seen that management has faced many issues with current system. But, management doesnt think about to build up a new system for Hotel. Secondly, untrained staff. This is one of the big consequences for all. Only one staff handles too many tasks which is very difficult. And not allocate other staff for this role. This shows untrained staff. Finally, structure of management is not in proper and right ways is also one the main cause for failure in business. 3.0 Proposed System Nowadays, tourist business has gained extremely top level. In addition, in this area of business, in this present time web-platform modifies a structure of business for ever. For instance, Travelodge. Even more, with help of IT tools really change the way of the business of hotel. Hotel reservation has started through web-platform. In this present time, most hotels worldwide use online Hotel Reservation .its very convenient for traveller to book hotel room. Here, we are going to develop a new web system for Swinton Hotel Management. 3.1 System Architecture Specification The projected system is basically based on web-platform. And the main architecture of the web-platform three tiers. Client Application Server Database Server The main aim of using three tier architecture for the system to improve execute faster and also can easily fetched data from database which is one of major advantage for use of three tier architecture. In addition, new system can manage large database as well. This will solve a Customer Database problem for current system. Faster responses make the user more user- friendly and comfortable to work with the system In addition, vital advantage for use of 3 tier architecture is more secure for personal data. CLIENT APPLICATION SERVER DATABASE SERVER Request Reply Command Result Fig 1. Three Tier Architecture 3.2 Technology Used Operating System> Windows XP Front End > ASP.NET(c#) Data Base> Microsoft Access Design Platform> HTML, PhotoShop Front-End Platform ASP.NET ASP.NET is the next version of ASP framework to build up a web-application. The .net framework consists of many class libraries, functions, and common execution platform. We can create ASP.NET applications using any of the built-in any languages. Web-application is easier and faster compared to other technologies. With use of ASP.NET clients gets the faster response which is one of the major advantages to use this platform for build an application. In addition, ASP.NET is totally server side technology. ASP.NET advantages Asp.net reduce the amount of code for build an application. It is very easy to maintain with server side programme model. This platform pages are very simple to write and maintain. Very easy to design any page for application. ASP.NET makes for easy deployment. There is no need to register components. ASP.NET applications run faster in large volumes of data without any problem. ASP.NET validation controls entered by user without any coding. .So, for security point of view its more secure compare to other technology. (Source: http://www.startvbdotnet.com/aspsite/asp/) Data base Connectivity: ASP.NET can configured with any Database. In the projected system, Microsoft Access database has been used. There are many benefits for using this platform as a back- end. ASP.NET platform has wide range of data access options. These include support for the generic class library data access classes. ODBC, OleDb, dbExpress driver. ADO.NET is the portion of the ASP.NET foundation class library that applies to data access, storage and manipulation. (Source: http://www.devx.com/dbzone/Article/42281) 3.3 System Requirement Specifications: R1: Login Form Input: Travellers Username and password Output: Travellers Details Description: Once Traveller registered in website. Then they are able to access all information about SWINTON Hotel. And they can reserve room, Extra facilities, details information about rent etc through access reservation form. R2: Registration Form Input: Travellers Details Output: Allocate Username and Password Description: Traveller needs to fill out the form for access any information and reserve any room. Through this form unique username and password will allocate to tourist. So, next time traveller need to enter username and password in login form. And they can access any information. In addition, through this form a management can manage their customers records. R3: Staff Login: Input: Staff Username and Password Output: Administrators Homepage Description: The main purpose of this form to develop an interface for any staff to look at the Travellers Details. With Staff username and Password can access their respective homepage where they can browse the travellers details. R4: Reservation Form: Input: Select Room number and Type Output: Current Status, Rent, Facilities Description: when traveller enters successfully through login form then they can reserve any room, can access rate information, facilities details etc. R5 Invoice Form (only for Staff access) Input: Room No. Output: Invoice Description: This form presents all information about user. Which facilities they have used, time periods, Room Type etc. and shows total invoice amount for user. 3.4 Cost of System How much does a website cost? Basically, there are main two separate cost elements. First is cost that covered the registration of domain name and Internet space for hosting the site. In addition, second element is creation of website. There may also be some on going maintenance costs depending on how often you require changes to be made to the site when it is complete. First of all, management of the SWINTON hotel will not pay any amount for system up to three year. Because, the organization has done big deal with some outsourcing small IT company. So, for domain name, space and any other specification IT company will responsible. However, if the management of SWINTON HOTEL needs to pay some amount after three year. This will cost only  £30 every year. In addition, management of hotel is not giving any cost for developing a new system to solve problem of the old system. Furthermore, management has benefits at initial stage in this web platform. If in future any problem will create regarding system then IT company will responsible up to three year. So, for management point of view it is major advantage. [https://auctions.godaddy.com/?ci=13335] [http://www.toucher.co.uk/website_cost.htm] 3.5 Impact of the Proposed Changes The purpose of the new system is to provide better services to traveller, so they can able to access important details and also reserve Hotel room through website. In addition, developers of this system try to build a user friendly web platform. And the new system will be easier for staff to maintain traveller data. Furthermore, a tourist can browse information from any where and any time. The major advantage of this system is the able to keeps all information about traveller, staff information, and maintenance of database periodically. Client Functionalities Traveller can get all information about SWINTON Hotel. Once traveller is registered in website then to have own username and password. Traveller able to access important details any time. And also check its status. Traveller also able to access other facilities which provided by hotel. Admin Functionalities The main aim for develop this system is to provide better service to travelers of the hotel. In addition, for management point of view, to provide easy system to maintain tourist database. As the main goal of this system is to reduce manual, paper work and time of the administrative department. So, it will bring more efficiency in work and customer service. Furthermore, through help of this system staff can able to access all information about travelers. 4.0 Change Management According to press release Dec. 03 2009, A hotel website will help to management boost in worldwide. A hotel website will only give lots of advantages towards promoting hotel more in this competition era. The management of SWINTON hotel will need to invest on web based platform for success in Hotel industry. In addition, management of the hotel also needs to focus on database maintenance for tourist. The database of the system will increase more. Because as the new travelers come for reservation room and other facilities. So, for management point of view it is very vital part in system. Furthermore, if new system will success in future then a management needs to think about further implementation of the system. Finally, the proposed system Hotel Reservation system is developed on proper way. Especially for user it is very easy to access this website. However, I can recommend that for future point of view need to require some more implementation of the system. 5 Conclusion and future enhancements: In this present era web platform is necessary for success in business. Especially, for hotel industry. So, new system will helpful for SWINTON HOTEL management. Through proposed system time can be saved, more accuracy, security and reduce manual work which is one of the major advantages of this system. Last but not least, the management is not paying any amount for develop a new system. For clients point of view, it is more flexible to access information about hotel. And for staffs point of view, it is very easy to maintain database for travellers. Future Enhancements: Invoice report Auto e-malling system Track Travellers data

Business Presentation :: GCSE Business Marketing Coursework

Business Presentation Techniques for a Perfect Business Presentation Technicalities are all too often to blame for miscues and failures in today’s Business world. How often do you hear about some on not getting a Job because there was a technicality problem with his or her resume? Unfortunately it happens all the time. I plan on presenting the skills and knowledge from start to finish for a perfect business presentation. Listening is not a skill that most people perform well; on average a person listens at only 25% efficiency (Curtis, 1997), making listening even more important to develop this skill. As human interaction goes, listening is the most important skill in communication. So many opportunities are lost by poor listening skills, not to mention losing valuable time. The importance of listening is immeasurable. Listening is a heavy element of communication, speaking well is not worth anything unless the receiver in a conversation listens just as well. Listening is basically a form of comprehension, if you do not listen than you cannot comprehend what is being said. According to a study by J.D. Johnson (1971) found that listening affects the understanding of a problem, the retention and attention of an individual, and the overall moral of the group (p. 297). As a consequence a good listener has more confidence and is able to have a vision of self-promotion. This is especially important in a job interview, and creates a more positive social environment for ones self. People are always more re4spected when they listen and demonstrate a good attention span. Listening habits are gradually and naturally inhibited over our entire lives. According to Curtis (1997) however, most of these acquired listening habits are undesirable (p. 64). They are generally described as second nature, or performed with out thought of even doing so. Nevertheless, they can be overcome by observing the common causes of such ineffective listening. These causes are: Talking rather than Listening, The entertainment syndrome, giving into bias, Uncritical listening, Giving into distractions, fear of difficult material. Most of these are self-explainable, but some are not. The entertainment syndrome for example is a significant one. It includes the basic need for people to be entertained. If such a speaker does not entertain it is easy for us not to give him or her our attention (Curtis 1997).

If Legislation Fails Who is There to Follow?

Judge Richard C Wesley, who had worked in the Legislature of New York, and subsequently, in its High Court, gave a speech in the Albany Law School, where in he discussed the technique of appellate judging in Common Law Courts. The second such exposition was at a seminar on the use of legislative history in interpreting New York State and Federal Statue, at the same venue. The discussion dealt with law making and the history of the legislature of this state. In respect of Article III of the Constitution, he stated that Congress had limited the powers conferred by the constitution in respect of resolution of cases. With regard to judicial verdicts, he discussed the statutory interpretation in respect of several cases which had a bearing on the future of the State as well as the Courts. Further, he expressed his discontent in respect of the process of Judicial Review, which results in the failure of the Court in framing an opinion. In this context he cited the case of Majewski v Broadalbin – Perth Control School District. The issues discussed were whether the changes in the workers’ compensation law restricting third party tort-fea ·sor seeking contribution from an injured employee’s employer were prospective or retroactive. Though the statute did not provide a clear answer, the Bill’s sponsor in the assembly proclaimed that it was prospective, while the Governor announced at the Bill’s signing that there would be an appreciable reduction in the insurance premia being paid by employers. Based on this outcome, he opined that judges will have to decide what was intended by such legislation. In his opinion, Judicial Activism has been limited to querying the Congress to explain the meaning of the various statutes. In this connection, there are occasions where regulatory or legislative schemes come under scrutiny and come up short under Constitutional Analysis. Judges have to follow the Federal Sentencing Guidelines. The Supreme Court has heard two cases, U.S.V Baker and U.S.V Fanfan, which more or less signals the end of the sentencing schemes under the Constitution. According to him, the will of Congress does not trump the Constitution. This results in Congress forsaking the guidelines as a discretionary sentencing guide and leaving the task to even up the range of sentences to a law based arbitraryness review. In another case, Campaign for Fiscal Equity V New York, the Constitutionality and Federalism of the State were challenged. In 1995, the Court had ruled that the plaintiff’s complaint did plead a cause of action on State Constitutional Grounds. The Constitutional Standard for that Mandate was that the State must provide a sound basic education to all New York Children. The outcome of this case was that the School funding is based on political expediency and not on educational necessity. According to him the Court had transposed the Constitutional Provision from a general commitment to public education into substantive policy – laden guarantee of educational proficiency that would ultimately drag the Courts into a resource allocation fight with the Legislature. Absence of a Legislative Response to a Judicial Decree, declaring the Constitutional shortcomings of a state education system, the Courts have to manage the State’s Education Funding System; this is a job, which the majority of the fiscal equity noted that the Court had neither the authority, the ability nor the will to do. Richard C Wesley expressed his view that the quasi – legislative/ executive role will strain the Courts’ own intellectual and institutional resources, while providing the Executive with an excuse to usurp the Courts’ Powers. He further, contended that Governing and Judging are two dissimilar things and that the public policy is best formulated by means of public debates. Though the Judiciary has been granted an independent existence by the Constitution, in reality the Legislature controls it. Since Legislature is the most powerful wing of the U.S.Government, according to Wesley if it fails, there is no further recourse. The foregoing discussion illustrates the penchant of the legislature to interfere with the functioning of the judiciary. Whenever, the legislature fails to resolve any problem, the judiciary steps in to rectify the same. However, with the legislature making all out efforts to subjugate the judiciary, there is nothing which can retrieve the situation once the legislation fails (Wesley, n.d). References. Wesley, Richard C. (n.d.). If Legislatures Fail, Who is there to Follow?

Theoretical Perspective on Aging Hcs/548 Essays - 1183 Words

Running head: THEORETICAL PERSPECTIVE ON AGING Theoretical Perspective on Aging Rachael Porchia HCS/548 September 3, 2012 Deborah Ayers Theoretical Perspective on Aging The study of aging has not been around long. Aging is natural, and occurs during an individual’s lifetime. Essentially, no one can escape the aging process many individuals 60 and over are in good health, and hold his or her independence status. However, some individuals over 60 experiences medical issues, and may need to count on others for assistance. Typically, when most people retire he or she expects to remain independent, and live life as he or she always has in the past. However, because of some unforeseen illness some†¦show more content†¦In general, it removes older people from his or her duties from the world before going into a state where he or she withdraw, disconnect, or remove him or herself from society before death. On the other hand there is the activity theory. The activity theory is the opposite of the disengagement theory. The activity theory â€Å"assumes that older people have the same needs as people in mi ddle age† (Novak, 2009, 139). The activity theory occurs when older people are still focus, and perform many of the activities he or she did when they were middle age. However, some individuals may have lost roles, and responsibilities in life but he or she replaces the roles, and responsibilities with other activities. These individuals are content in his or her role in life in regard to working, attending events, interacting, and engaging in activities that are meaningful. Advantages and Disadvantages Advantages and disadvantages occur with the disengagement theory, and activity theory. The advantages of the disengagement theory allow elderly people to become free of life. It â€Å"ensures a viable labor force as older people whose job skills degrade will fully remove themselves from the workplace,† (Conger, n.d. p. 2) this allows opportunity for the younger generation to enter the workforce, and start his or her career. The disadvantages of the disengagement theory occur when some older individuals disengage themselves from society. These individuals prefer to be alone